About Me
![](assets/img/about-img.jpg)
Professional with aptitude, attitude and experience
Service management, customer satisfaction, quality, optimization of production and operational processes, financial services, sales, marketing and supply.
- Film and TV Director.
- Management Control Engineer.
- MBA graduate.
- Master's Student Computer Engineering Mention IA.
- Management Development Certification.
- HSEQ Integrated Management Certification.
- Six Sigma Yellow Belt Certification.
- Scrum Certification.
- ITIL Certification.
- Business Intelligence Certification.
With skills in interpersonal communications, organization, planning and training of work teams, critical thinking, acting as a facilitator of change.
Work experience
With extensive experience in: IT strategy and planning; Project Management; Risk management; Incident and Change Management; Resource management; Politics and procedures; Security of the information; Data Management and; Sustainability.
Production and operations consultant
Experience in control over the management of policies, procedures and the reliability of management data. Specific role and responsibility: Build, plan and execute regulatory policies and procedures; Implement and maintain dashboard for the corporate in Sweden with KPI's that facilitate the analysis of risks and impact on the business.
IT project manager
Experience in managing the internal software development team and its projects. Function and specific responsibility: Lead 20 IT professionals; Planning management and control; Definition of the company's architecture and infrastructure design; Implementation and execution of internal technical projects of the organization; Support to the internal team in the definition, design and troubleshooting of software products; Support in the resolution of productive problems managing the revision and technical investigation; Support in the management of sales and tenders.
Head of operational continuity
Experience in control over the management of policies, procedures and risks related to the operational continuity of the main data center of Enel Américas. Function and specific responsibility: Lead 52 IT professionals. Plan, develop, control and timely report the management of risks that affect the operational continuity of the data center.
Skills in
Using framework and methodologies such as: AGILE; CMMI; NLP Coaching; COBIT; ARENA; DevOps; ISO (45001, 14001, 9001, 20000, 27001, 27035); ITIL; READ; MBA; PMBOK; Programming; SAFE; SCRUM; SIX SIGMA.
LinkedinFrequently Asked Questions
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What do you understand by reliable information, give examples of it and indicate how we can attest that it is "reliable"?
COBIT (2019); The evaluation and monitoring model that emphasizes business control and IT security and that bases its philosophy on the need for IT resources to be managed by a set of naturally grouped processes, to provide the relevant and reliable information required by a organization to achieve its goals. And where this need poses as one of the main challenges for IT to be able to have reliable information with a strong focus on quality and continuous improvement of the data. This implies that the information must be accurate and correct in its content and context, complete and without missing information, and must always be available or accessible to the people who need it in the format and medium suitable for its effective use.
ISO 20,000 (2018); Through its implementation in the organization, it allows to ensure high degrees of reliability of the information, thereby improving the reputation through its focus on the quality of IT service and customer service. Increasing productivity within the company, optimizing its processes and improving speed, reducing costs and improving quality; Guaranteeing compliance with required service levels; Allowing adaptability to new processes, changes and improving the response to customer demands.
The reliability of information enables informed decision making and effective and secure business and government operations. It is important that organizations implement planning, management and control measures to guarantee high reliability of the information and ensure its due protection against any type of threat or risk that may affect the integrity, availability, confidentiality or reputational deterioration of the organization. Therefore, in order to have high standards of reliability of the information, it is necessary to control and measure the management and processes involved in the treatment of information.
Greiner (1972); It states that it will depend on the degree of maturity or the evolution and revolution in which an organization is in order to propose a strategy and thereby integrate methodological or systemic tools that allow us to effectively achieve the strategic objectives. Therefore, at the beginning of a new evolution or strategy where the key objective is the assurance of reliable information, it will be possible, depending on the degree of maturity of the organization, to propose the implementation of new frameworks such as ITIL, CMMI, COBIT ISO, others.
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"Missed deadlines and exceeded budgets"; What are you talking about? How do you think this can be avoided?
Missed deadlines and over budgets are situations that potentially affect a set of activities or projects.
PMBOK (2017) On the one hand, it establishes that failure to meet deadlines can be due to various factors, such as poor planning, lack of adequate resources, technical or management problems, or unforeseen events that cause delays. This situation can negatively affect the ability of an organization to achieve its objectives, by delaying the implementation of new systems or processes, the delivery of products or services, or the response to critical situations.
Non-compliance with over-budgets can be due to various factors, such as changes in project requirements, increased material or labor costs, or unforeseen events during the project execution process. This situation may jeopardize the financial viability of the project, which may lead to the cancellation of the project or the reduction of the quality of the products or services delivered.
Given the significant impact that these situations have on an organization's ability to meet its objectives and goals, it is important to implement measures to minimize these risks in project planning and management. To do this, organizations must implement planning, management and control measures to guarantee compliance with the objectives and goals against any type of threat or risk that may affect their integrity, availability, confidentiality or reputational deterioration of the organization. And by treating the risks associated with these activities, it will be possible to mitigate, transfer or eliminate the associated risks.
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What do you understand by the concept of general IT characteristics “Your enabling capacity”, how do you think you can effectively be an enabling agent?
It refers to the set of general characteristics of information technology that enable organizations to achieve their business objectives and improve their performance in the most effective and efficient manner.
COBIT (2019); It states that in COBIT 5 (an earlier version), each Enterprise Governance System is built from a group of components and these interact with each other to form a holistic governance system for IT. In the COBIT 5 version these components were known as catalysts or enablers and there are seven:
Principles, policies and frameworks: These components establish the fundamental values, guidelines and frameworks used for decision making in the field of IT management. They include IT policies, standards, frameworks, regulatory requirements, and best practices.
Processes: Processes are the mechanisms by which IT management is carried out in an organization. These processes include strategic IT planning, project management, risk management, quality management, security management, and change management, among others.
Organizational Structures: These structures establish how the IT function in the organization is organized and managed. They include the definition of roles and responsibilities, the structure of the organization and the relationships between the different departments and functional areas.
Culture, Ethics, and Behavior: These components define the organization's values, ethics, and culture in relation to IT management. They include risk awareness, accountability, transparency and collaboration between different departments.
Information: This component includes information management as a key asset of the organization. It includes data quality management, information security, and financial information management.
Services, Infrastructure, and Applications: These components include the IT infrastructure, services, and applications required for the business. They include infrastructure management, service design and management, infrastructure security management, and application management.
People, skills and competencies: These components define the skills and competencies necessary for the effective management of IT in the organization. They include talent management, training and skills development.
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What do you understand by the concept in general characteristics of IT "Your ability to create and store the essential knowledge for the business to grow and maintain itself"?
It refers to the ability of IT to capture, store and distribute critical information and knowledge that is necessary for effective decision making and thereby contribute to the growth and continuity of the business.
Some examples include document management systems, knowledge databases, project management systems, data analysis tools, and customer relationship management (CRM) systems.
The capacity depends on the degree of maturity and evolution of IT Governance, IT Management and IT Operation. In its different strategic, tactical and operational levels.
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Do you think that we can adequately manage IT implementation projects if we do not fully know the strategic context of the organization?
No, the implementation of IT projects should be a key component of the organization's overall strategy, and therefore it is critical to understand the strategic goals and objectives before undertaking any IT implementation project.
The implementation of IT projects can also affect other aspects of the business, such as organizational culture, internal structure and processes, and the impact on employees and customers.
COBIT (2019); Therefore, it is important that organizations implement planning, management and control measures to adequately guarantee IT implementation projects against any type of threat or risk that may affect their integrity, availability, confidentiality or reputational deterioration of the organization.
Cuesta (2014) Technology has become a true strategic ally of companies, beyond a simple support and it is essential for the implementation of projects to have the strategic context in which it develops.
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Why 87% of machine learning projects fail??
Venturebeat reported in 2019 that 87 % of Machine Learning projects fail and Gartner claimed in 2020 that 53 % do not make it from prototype to production.